Frequently Asked Questions
Got questions about our drop-proof phone cases? We've got answers! Browse our most common questions below, or reach out to us directly if you need further help.
🛡️ Are these phone cases really drop-proof?
Yes, absolutely! Our cases are specifically designed for real kid life. They feature raised bezels to protect the screen and camera from flat drops, dual-layer shock-absorbing bumpers, and reinforced corners to cushion impacts from accidental drops and tumbles.
📱 Which phone models do you support?
We carry cases for popular iPhone, Samsung Galaxy, and Google Pixel models. You can select your child's exact model from the dropdown on our homepage or product pages. If you're not sure which phone they have, use our handy Fit Finder tool to identify it!
🚚 How much does shipping cost and how long does it take?
Standard shipping is free for all orders within the United States! Processing, production, and standard transit estimates are shown at checkout or in your order confirmation. For current timing updates, please contact support.
↩️ What is your return policy?
We offer a 30-day return policy for unused cases in their original packaging. If you or your child are not completely happy with the case, just email us at support@phonecasesforkids.com with your order number, and we'll help you process a return and refund.
✨ Can I change or cancel my order?
Since we begin printing your custom case shortly after the order is placed, we can only accommodate changes or cancellations before the order enters production. Please email us immediately at support@phonecasesforkids.com with your order number, and we will do our best to assist you if production has not yet started.
🧼 How do I clean my child's phone case?
Our cases are highly durable and easy to clean! Simply remove the phone and wash the case with warm water and mild soap. Wipe it dry with a soft cloth before putting the phone back in. Avoid using harsh chemicals or abrasive scrubs.